Responsible Gaming

Responsible gaming means enjoying casino entertainment in a conscious, informed and controlled way. The goal of this page is to help you understand the risks of gambling, recognise unsafe behaviour early, and use the protection tools available to you. Chan, in connection with the chan-au.com brand, encourages all players to treat gambling as a form of leisure, not as a source of income or a way to solve financial problems. If at any point you feel that gambling is no longer fun, chan-au.com support is available to provide information, implement limits, and direct you to independent professional help.

Risk Awareness

Gambling always involves financial and psychological risks. Understanding these risks and recognising early warning signs significantly reduces the likelihood of developing gambling-related harm.

Signs of Potential Gambling Addiction

• Preoccupation with gambling: Frequently thinking about the casino, planning the next session or bet size, or replaying past games in your mind.
• Increasing stakes: Gradually raising bet amounts to feel the same excitement or to "win back" past losses.
• Chasing losses: Continuing to gamble after losing money with the specific aim of recovering losses instead of accepting them.
• Loss of control: Being unable to stick to pre-planned time or money limits, or repeatedly gambling longer than intended.
• Neglecting responsibilities: Missing work, studies, family events or personal obligations because of gambling.
• Financial pressure: Using savings, credit cards, loans or selling belongings to finance gambling activity.
• Secrecy and guilt: Hiding gambling from family or friends, lying about losses, or feeling shame and anxiety after playing.
• Mood changes: Irritability, restlessness, sleep problems or low mood when trying to cut down or stop gambling.

Self-Assessment Test

If you are unsure about your gambling behaviour, consider the questions below. They are for guidance only and are not a medical diagnosis.

• Do you often gamble longer or spend more than you originally planned?
• Do you gamble to escape worries, stress, loneliness or other negative feelings?
• Have you tried to cut down or stop gambling but found it difficult?
• Have you ever lied to family, friends or colleagues about how much time or money you spend on gambling?
• Do you feel anxious, irritable or restless when you cannot gamble?
• Have your gambling activities led to unpaid bills, debts or financial hardship?
• Have your relationships, work performance or studies been negatively affected by gambling?

If you answer "yes" to one or more of these questions, you may be at risk of developing gambling-related problems. We strongly recommend using the control tools described below and contacting professional support services listed in the Support Resources section.

Limits & Tools

Chan, in connection with chan-au.com, supports proactive management of gambling behaviour through player-controlled limits and protective tools. Availability and exact naming of tools may vary slightly by interface version, but the principles below apply.

Deposit Limits

Deposit limits help you control how much money you can add to your casino balance over a chosen period. You can usually set separate daily, weekly and monthly caps.

1. Access your account: Log in to your chan-au.com account and go to the "Profile", "My Account" or "Responsible Gambling" area in the main menu.
2. Open the limits section: Select "Limits", "Deposit Limits" or a similarly named tab.
3. Choose period: For each period (24 hours, 7 days, 30 days), locate the input field for the maximum deposit amount.
4. Enter amounts: Type the maximum amounts you can afford to lose for:
   • Daily limit example: AUD 50 per 24 hours.
   • Weekly limit example: AUD 150 per 7 days.
   • Monthly limit example: AUD 400 per 30 days.
5. Confirm: Click "Save", "Apply" or confirm via any on-screen prompt. You may be asked to re-enter your password.

Important: Lowering your limits usually takes effect immediately. Increasing limits, or removing them, may be subject to a cooling-off period (for example, 24 hours or longer) to provide an additional layer of protection.

Time Limits and Session Tools

Time management is as important as money management. chan-au.com may provide session tools such as time reminders, automatic logouts and reality checks.

• Session timer / reality check:
  1. In the "Responsible Gambling" or "Account Settings" section, locate "Session Limits" or "Reality Check".
  2. Choose the maximum continuous play time (for example, 30, 60 or 120 minutes).
  3. After the selected period, a pop-up will remind you how long you have been playing and may require you to confirm if you wish to continue or log out.
• Time spent overview: In your profile, review your play history and time statistics to understand how often and how long you play.

Short Breaks ("Time-Out")

A Time-Out is a short, temporary break from gambling that can help you regain control without fully closing your account.

1. Navigate to Time-Out: Log in, open "Responsible Gambling", and choose "Time-Out", "Cool-Off" or a similar option.
2. Select duration: Choose a break period, typically between 24 hours and 72 hours (some versions may offer up to 30 days).
3. Confirm your choice: Read the information about the consequences (temporary inability to deposit or play), then click "Confirm" or "Activate".
4. Effect: During the Time-Out, you will normally not be able to place bets or make deposits. You may still be able to access your account for balance viewing or withdrawals, depending on the configuration shown in the interface.

We strongly recommend using these tools before gambling becomes problematic, and combining financial and time limits for maximum effectiveness.

Self-Exclusion

Self-exclusion is a stronger protective measure that blocks your access to gambling services for a defined period or permanently. It is intended for players who feel they are at risk of, or are already experiencing, gambling-related harm.

How to Request Self-Exclusion

1. Log in to your account (if possible): Access chan-au.com and open "My Account" or "Responsible Gambling". If you cannot log in, proceed directly to contacting support.
2. Find the Self-Exclusion section: Select "Self-Exclusion", "Exclusion" or "Account Closure" from the responsible gambling tools list.
3. Choose the exclusion period:
   • Minimum period: usually from 6 months.
   • Longer periods: 1 year, 2 years, 5 years.
   • Lifetime exclusion: An open-ended, permanent block with no automatic reactivation.
4. Confirm your decision:
   • Read the explanatory text carefully (effects, duration, non-reversal rules).
   • Tick any confirmation boxes to show you understand the consequences.
   • Click "Confirm", "Self-Exclude" or a similar button. You may be required to confirm via email.
5. Alternative via support: If you cannot access the self-exclusion menu, contact customer support at [email protected], indicate that you wish to self-exclude, specify the desired duration (from 6 months to lifetime), and provide your registered account details.

Consequences of Self-Exclusion

• Account access: You will not be able to log in and use the casino services for the duration of the self-exclusion.
• New accounts: You must not attempt to open new accounts with chan-au.com or related mirrors during the exclusion period. If such accounts are identified, they may be closed and any activity reversed in accordance with the applicable terms and conditions.
• Deposits and play: You will be prevented from making deposits and placing bets for the duration of the exclusion.
• Withdrawals and balances: As a general principle, legitimate existing balances remain your property. The procedure for withdrawal of funds after self-exclusion will follow the operator's applicable terms, KYC rules and anti-money laundering regulations. You may be required to contact support to arrange withdrawal if your access is blocked.
• Cooling-off for reactivation: For temporary exclusions, your account may remain blocked until the end of the selected period. In some cases, there may be an additional cooling-off period or extra verification steps before any re-opening is considered. Lifetime exclusions are not usually reversible.

Important disclaimer: Self-exclusion with chan-au.com only applies to that particular operator and its directly connected platforms. It does not automatically block you from gambling with other operators. For broader protection, consider national or multi-operator schemes and blocking tools described below.

Support Resources

Professional, confidential help is essential when gambling stops being a form of entertainment. Chan strongly encourages players in Australia to use independent support services in addition to operator tools.

Local Support in Australia

• National Gambling Helpline (Gambling Help Online) - Australia
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, email support, self-help tools and information.
  • Languages: English, with access to interpreter services for other languages upon request.
• State and Territory Services (examples)
  • NSW - GambleAware: 1800 858 858, gambleaware.nsw.gov.au
  • VIC - Gambler's Help: 1800 858 858, gamblershelp.com.au
  • QLD - Gambling Help Queensland: 1800 858 858, gamblinghelpqld.org.au

These services are generally free, confidential and available 24 hours a day, 7 days a week.

International Support Organisations

Self-Exclusion Schemes by Country

For players who may access services in other jurisdictions, there are centralised self-exclusion registers independent of chan-au.com:

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Free service that allows you to exclude from all participating UK-licensed online gambling companies for a chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: ordenacionjuego.es/en/rgiaj
  • National register for self-exclusion from licensed gambling operators in Spain.

Availability, eligibility and legal effects depend on the country's laws. These schemes do not replace, but complement, operator-level tools.

Blocking Software and Apps

To strengthen your protection across multiple operators and devices, you can use blocking applications:

• Gamban - gamban.com
  • Software that blocks access to thousands of gambling websites and apps on computers and mobile devices.
• BetBlocker - betblocker.org
  • Free blocking tool offering the ability to restrict access to gambling sites across multiple platforms.

Family and Friends Support Resources

Problem gambling affects not only the individual but also those close to them. Many support organisations offer dedicated services for family members:

• Gambling Help Online (Australia): resources and counselling for affected others - gamblinghelponline.org.au.
• Gam-Anon: a fellowship for relatives and friends of problem gamblers - gam-anon.org.

All reputable services operate under strict confidentiality rules, and you can normally remain anonymous if you wish. Using these independent organisations does not affect your legal rights or your relationship with chan-au.com.

Help for Family

If you are worried about someone's gambling, your support can be very important, but your own wellbeing must also be protected.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak when the person is calm and sober, and when you both have enough time.
• Use non-judgmental language: Focus on your feelings and observations ("I have noticed...", "I feel worried...") rather than blame ("You are irresponsible...").
• Be specific: Refer to concrete behaviours, such as unpaid bills, secrecy around finances or missed obligations.
• Listen actively: Allow them to express their perspective; avoid interrupting or arguing about individual bets or amounts.
• Encourage professional help: Suggest contacting helplines or counsellors together and emphasise that help is confidential and non-punitive.

Online Support Groups and Resources for Families

• Gambling Help Online (Australia): Information, forums and tools for family and friends - gamblinghelponline.org.au.
• Gam-Anon: International support groups for relatives and friends - gam-anon.org.
• Gambling Therapy - Family & Friends: Online support, forums and resources - gamblingtherapy.org.

Recommended Next Steps

• Seek professional counselling: A psychologist, psychotherapist or counsellor experienced in addiction can help both the gambler and the family understand and manage the situation.
• Contact helplines: In Australia, call 1800 858 858 for confidential guidance on supporting someone with gambling issues.
• Protect family finances: Consider practical steps such as separating bank accounts, setting personal spending limits, monitoring joint financial commitments and obtaining independent financial advice.
• Look after yourself: Attend support groups, counselling or online forums for families to share experiences and coping strategies.

Operator's Commitment

Chan describes, in connection with chan-au.com, the operator's commitment to minimising gambling-related harm and promoting safer gambling practices. While the company is registered in Curaçao (Dama N.V., Scharlooweg 39, Willemstad, Curaçao, registration no. 152125, operating under licence 8048/JAZ2020-013 issued via Antillephone N.V.), it takes responsible gambling measures seriously and aligns its internal procedures with widely recognised industry standards.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator may monitor playing patterns for indicators of risk, such as unusually long sessions, rapid increases in deposits, frequent use of bonuses combined with high wagering, repeated failed deposit attempts, or evidence of chasing losses.
• Automated alerts: Internal systems can generate alerts when certain thresholds or combinations of behaviours are detected. These alerts may trigger additional checks or safer-gambling messages.
• Reality checks and reminders: Players may receive on-screen notifications about time spent, total bets placed or losses over a certain period, encouraging them to review their behaviour and use limit tools.
• Account reviews: In higher-risk cases, the operator may conduct a manual review of the account activity, including verification of identity, age and, where appropriate, source of funds, in accordance with applicable anti-money laundering and responsible gambling policies.

When Support May Contact You

Subject to applicable privacy and data protection laws, and based on risk indicators, customer support or a specialised responsible gambling team may contact you in the following situations:

• There are repeated or escalating patterns of high-risk behaviour (for example, frequent large deposits within short periods, multiple sessions without breaks, or persistent chasing of losses).
• Internal systems flag your account for potential vulnerability or harm according to pre-defined safer gambling criteria.
• You have previously used responsible gambling tools (such as self-exclusion or repeated limit changes) in a manner that suggests instability or loss of control.

Any such contact will be aimed at:

• Providing information about available responsible gambling tools and external support services.
• Encouraging the setting or tightening of limits, or suggesting Time-Out or self-exclusion where appropriate.
• In serious cases, restricting or suspending account functionality in line with internal policies and regulatory obligations.

Privacy note: All personal data processed for responsible gambling and risk management purposes is handled in accordance with the operator's privacy policy and relevant data protection laws. Communication will be proportionate, respectful and focused on harm reduction.

Updates

This responsible gaming page is subject to updates to reflect changes in legal requirements, regulatory guidance, technical capabilities and internal policies of the operator associated with chan-au.com.

Notification of Changes

• Website notices: Material changes may be highlighted via banners, pop-ups or notices on chan-au.com, especially on relevant pages such as the responsible gaming or terms and conditions sections.
• Email communication: Where appropriate and where you have provided a valid email address and consent (if required), notifications of significant updates may be sent to you via email.
• Version review: You are encouraged to review this page periodically to stay informed about the latest responsible gambling tools and obligations.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to activate or adjust any of the protection tools described on this page, or would like to provide feedback, you can contact the operator's support team associated with chan-au.com as follows:

• Email (Responsible Gaming / Support): [email protected]

When contacting support, please clearly state if your request relates to:

• Setting, lowering or removing deposit limits or time limits.
• Requesting a Time-Out or self-exclusion (including preferred duration).
• Concerns about your own or another person's gambling behaviour.
• Technical difficulties using responsible gambling tools.

Feedback Form for Self-Control and Support Requests

You may also use any available contact or feedback form on chan-au.com (where provided) to request assistance. When doing so, we recommend including:

• Your registered account email and username.
• A short description of your request (for example, "self-exclusion for 12 months", "help with setting limits").
• Your consent to be contacted with information about responsible gambling and available support options.

Please do not include sensitive financial information (such as full card numbers) in emails or forms. For urgent emotional support or crisis situations, contact national helplines such as 1800 858 858 in Australia or emergency services if immediate safety is at risk.