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Chan Review Australia
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Contact Chan Support

If you need assistance while using Chan on the chan-au.com domain, you can contact our support team through the secure contact form below or by email at [email protected]. Please provide your name, a valid email address or messenger contact, and a clear description of your question or concern so that we can review your request efficiently and respond with accurate information.

We aim to reply to all inquiries within one business day. Our support team operates 24/7 to assist with general questions about Chan, technical issues related to accessing chan-au.com, and clarification of information presented in our reviews. For any matters concerning your real-money play, account status, or transactions with the Chan brand operated by Dama N.V., you should also contact the casino operator directly via the official website that you use to access their services.

Important Legal and Regulatory Information

OBSERVE: Chan is an informational review project focused on the Chan brand for users in Australia, published on the chan-au.com domain. The content relates to an offshore online casino service operated by Dama N.V., a company registered in Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. provides online gambling services under licence 8048/JAZ2020-013 issued to Antillephone N.V. by the Government of Curaçao, which, for the purposes of this page, is treated as valid through at least 2026.

EXPAND: In Australia, online gambling is regulated primarily under the Interactive Gambling Act 2001 (Cth) and overseen by the Australian Communications and Media Authority (ACMA). Access to the original domain casinochan.com and certain related mirror sites has been subject to ISP-level blocking in Australia pursuant to ACMA enforcement activity, including actions of the type described in ACMA publications such as "ACMA blocks more illegal gambling websites". Chan does not operate gambling services and does not hold an Australian gambling licence; it is an offshore review resource describing an offshore operator that is not licensed in Australia.

REFLECT: When you contact us through chan-au.com, you are communicating with the editorial and review team responsible for Chan, not directly with Dama N.V., Strukin Ltd, or any other related corporate entity. We cannot provide legal advice, credit, financial services, or personalised recommendations about whether you should gamble. We also cannot override, modify, or access your casino account, process payments, or intervene in disputes between you and any operator. For such matters, you must use the contact channels provided on the specific gambling website you use (for example, the live chat or email support offered on that site). Our role is limited to:

  • Information and clarification: Explaining or clarifying the review content about the Chan brand as published on chan-au.com, including updating or correcting information where appropriate.
  • Feedback and complaints about our content: Receiving and reviewing feedback, correction requests, or complaints about how we have described Chan or any related services in our review materials.
  • Regulatory awareness: Directing you to publicly available regulatory resources (such as ACMA or official Australian government sites) so you can inform yourself about current Australian restrictions that may apply to offshore gambling websites.
  • Responsible gambling information: Providing general guidance and links to responsible gambling help services available in Australia, without giving individual financial or legal advice.

Australian Regulatory and Responsible Gambling Notes

OBSERVE: Residents of Australia are subject to local laws and regulatory measures governing access to online gambling, including the possibility that certain offshore gambling websites will be blocked or otherwise restricted at the ISP level. As of the last update for this page (2026), services associated with the original domain casinochan.com and similar domains may be the subject of ACMA blocking directions. The Chan brand, operated offshore by Dama N.V. under Curaçao law, is not authorised or licensed by any Australian state, territory, or federal regulator.

EXPAND: When you contact Chan, you should be aware of the following legal and practical limitations:

  • No Australian licence: The Chan operator (Dama N.V.) is licensed in Curaçao, not in Australia. Any reference to licensing on our site relates to Curaçao's jurisdiction and not to Australian regulatory approval.
  • Offshore status: Chan, as reviewed on chan-au.com, is treated as an offshore online gambling service. Australian players who manage to access such services do so subject to offshore terms and conditions governed by foreign law (usually Curaçao law), and not Australian consumer gambling regulations.
  • Blocking and access issues: If you cannot access a particular Chan-related domain (such as casinochan.com or another mirror), the issue may relate to ISP-level blocking or other technical restrictions in Australia. We cannot remove or circumvent such regulatory blocks and cannot advise you on how to do so.
  • Age and legality: You must not use any real-money gambling service unless you are at least 18 years of age and it is lawful for you to do so in your place of residence. Chan does not knowingly engage with or respond to contact requests from minors about gambling, other than to provide neutral information about help resources.

REFLECT: If you are located in Australia and are experiencing harm or distress connected with gambling, we strongly encourage you to prioritise your wellbeing and seek help from recognised Australian services rather than contacting us for gambling-related support. Examples of assistance services include:

  • Gambling Help Online: A national online and telephone support service for people affected by gambling (search "Gambling Help Online Australia" in your browser).
  • State and territory helplines: Each Australian state and territory provides confidential counselling services for people experiencing gambling issues.
  • Financial counselling services: Independent financial counsellors can assist with debt and financial stress related to gambling.

We may, where appropriate, respond to your contact by signposting you to such services, but we do not provide counselling, medical, psychological, or financial services ourselves.

Corporate and Licensing Details (Chan Brand)

OBSERVE: For transparency and to assist you in understanding our references within Chan, the following information is relevant to the Chan brand we review:

  • Brand name: Chan (as reviewed on chan-au.com by Chan).
  • Operator company: Dama N.V., a public limited company (N.V.) incorporated under the laws of Curaçao.
  • Company registration number: 152125.
  • Registered/Head office: Scharlooweg 39, Willemstad, Curaçao.
  • Gaming licence: Online casino and gambling services operated under licence 8048/JAZ2020-013 held by Antillephone N.V., issued by the Government of Curaçao, treated for this page as valid at least through 2026.
  • Payments subsidiary: Strukin Ltd, a limited company incorporated in Cyprus, which may handle certain payment processing services for the operator.

EXPAND: These details are provided solely for informational and review purposes so that users of Chan can understand which entity stands behind the Chan brand that we describe. They do not constitute a recommendation, endorsement, or guarantee of legal status in Australia. Corporate structures and licensing arrangements for offshore operators can change over time, and mirror or regional domains (for example, casinochan2.com or casinochan-au.com) may appear or disappear depending on operator decisions and regulatory actions.

REFLECT: When you contact us through this page about corporate or licensing information, we can:

  • Clarify which publicly available sources we have relied upon when describing Dama N.V., Strukin Ltd, or the Curaçao licence.
  • Correct factual errors in our review if you provide reliable evidence that our information is incomplete or out of date.
  • Explain, at a general level, the difference between Curaçao licensing and Australian licensing, without offering legal advice about your individual situation.

We cannot provide confirmations of licence status on behalf of regulators, and we cannot certify the legality of accessing any particular domain from Australia. For authoritative guidance, you should consult official government and regulatory websites and, where necessary, seek independent legal advice.

Scope and Limitations of Our Contact Support

OBSERVE: The contact channels described on this page are maintained for users of Chan on chan-au.com. They are intended to support:

  • General questions about the review content, ratings, or descriptions we provide.
  • Notifications of technical issues with chan-au.com (for example, broken links or incorrect redirects).
  • Reports of suspected inaccuracies, outdated information, or misleading statements within our reviews.
  • Feedback on user experience and clarity of our informational content.

EXPAND: The following matters fall outside the remit of Chan support and must be handled either directly with the operator or with competent authorities:

  • Account-specific issues: This includes registration problems, login failures on casino websites, KYC/verification, self-exclusion settings, and responsible gambling tools directly integrated into the casino platform.
  • Financial transactions: Deposits, withdrawals, payment delays, chargebacks, card or e-wallet disputes, and any issues tied to Strukin Ltd or other payment processors used by the operator.
  • Game outcomes and technical fairness: Specific game rounds, alleged errors in game results, or RTP/fairness disputes concerning particular providers or game titles.
  • Formal complaints and disputes: Legal or formal complaints about the Chan operator must be directed to the operator's own complaints process and, if applicable, to its licensing body or alternative dispute resolution services identified by the operator.

REFLECT: You may still contact us to inform us that you have experienced difficulties with the Chan brand or with any site we mention, as this helps us evaluate and, if appropriate, adjust our review content. However, our response will be informational only and will typically involve:

  • Explaining our role as an independent review publisher, not as the operator or payment provider.
  • Indicating where you can find the operator's own contact or complaints procedure.
  • Suggesting that you keep written records of your communication with the operator and, where relevant, consider contacting its regulator or an independent adviser.

We cannot guarantee any outcome in relation to disputes between you and the operator, and we are not liable for any loss or damage arising from your use of external websites or services described in our reviews.

Data Handling and Communication Practices

OBSERVE: When you contact Chan via this page, we will receive the information that you choose to submit, such as your email or messenger contact and the content of your message. This information is used solely for the purpose of reviewing and responding to your inquiry and for maintaining the quality and accuracy of our content.

EXPAND: In practical terms, this means:

  • Limited data collection: We request only the minimum information necessary to handle your inquiry: a contact detail (email or messenger identifier) and your message text.
  • Use of your contact details: Your email or messenger details will be used to respond to your inquiry. We do not use this information to create a gambling account for you, and we do not control any casino accounts that you may hold with the Chan operator or other providers.
  • Third-party operators: Where your inquiry concerns an account or funds held with the Chan operator, we may direct you to contact the operator directly. We do not transmit your personal data to the operator on your behalf unless this is explicitly stated and you have consented, and in most cases we will instead provide you with the operator's own contact details.
  • Retention and security: We aim to keep your data for no longer than is reasonably necessary to address your request and to maintain the integrity of our review content. Technical and organisational measures are used to protect correspondence against unauthorised access, consistent with industry standards for informational websites.

REFLECT: By using this contact form, you acknowledge that:

  • You are communicating with an informational review project about Chan on chan-au.com, not directly with Dama N.V., Strukin Ltd, or any other gambling operator.
  • Your query may not be capable of resolution by us if it relates to gambling transactions, account management, or regulatory enforcement.
  • You remain responsible for protecting your own privacy and should avoid sending sensitive financial data, full payment card numbers, or other highly confidential information through this form.

How to Use This Contact Page Effectively

OBSERVE: To facilitate an efficient and accurate response from our team, please structure your inquiry clearly. Indicate that you are writing about Chan and, where relevant, specify that you are accessing information via chan-au.com from within Australia.

EXPAND: When submitting your message, consider including the following:

  • The URL of the page on chan-au.com you are referring to.
  • A concise summary of your question or concern in the first sentence.
  • Any relevant dates, such as when you accessed specific information on Chan.
  • Clarification as to whether your request is about correcting information, seeking clarification, reporting a technical problem, or giving feedback.

REFLECT: Providing a clear and focused message helps us to respond within our target timeframe (normally within one business day) and to provide information that is relevant to your situation. While our team is available 24/7 to receive and process messages, more complex requests - particularly those involving regulatory or dispute-related questions - may require additional time for careful review. Where a question goes beyond our role as a review publisher, we will inform you of our limitations and, where possible, direct you to more appropriate channels.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.